Beyond service, we sell results

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Tel : 514-422-8777 - 866-922-8777 - 514-422-0460

Fax : 514-422-8082

Customer Service

Target

Our target is to deliver high service quality that exceeds our clients’ expectations and enhances the added value of their performance.

Outsourcing

In Human Resources, outsourcing is frequently used in situations where qualified staff is rare, where the necessary skills are specific, where the activity is facing temporary or seasonal surges or where there is a need for more flexibility in the management of Financial resources by turning a fixed cost into a variable cost. Besides, it allows the client to focus on its core business.

Drawing on our experience and expertise in providing and managing specialized workforce, we guarantee high-quality services such as:

  • A thorough understanding of your needs and your satisfaction
  • A streamlined Human Resources structure
  • A more attractive B/S and improved company financial situation
  • Increased flexibility and savings resulting from fast adaptation to seasonal or temporary activity surges

Our solutions contribute to increasing the added value of our client’s services. In fact, we have received several recommendation letters from our happy clients.

Tools

We offer high-quality service to our clients. In an effort to optimize communication between their company and ours, we adapt to our clients’ specifications. We usually take care of everything, from finding the ideal candidates to presenting their profile to the client and ultimately candidate registration on the Payroll.

Selection

We are taking care of the following tasks:

  • Searching for candidates. That search is carried out using advertisements in the press, on Internet as well as on spontaneous candidates and on the list of files from our company’s updated Data Base
  • The first short list based upon the scrutinizing of candidates
  • A complete interview of each of the candidates from the short list
  • Upon request (*), a checking of the references. The checking may be taken care of by our company or by addressing to an independent and certified firm
  • Upon request (*), a test of English
  • Upon request (*), a psychologic test
  • For the candidates involved in the driving in the US, a drug test made by an independent and certified firm
  • Upon request (*), a Road test made by an independent company
  • Upon request (*), a training of the candidate, as well as the exam for getting the “Hazardous Materials” card

(*) those tasks are effected by our company upon the client’s request

Furthermore

Furthermore and upon the client’s request, our company organizes a driving training, often focusing on a specific skill (rear drive, use of mechanic gearbox, etc) or just simply on general driving (update, refresh). For the purpose, our company cooperates with an independent and renowned Driving school.

Hiring and follow-up

Since its creation in 2005, our company has proven that it has the capacity to provide its clients with a full outsourcing service covering not only the issues about the selecting of the candidates but also all the matters related to the Payroll and to the cooperation with the Client, which comes just after the hiring of the candidate.

Concerning the Payroll, the employees are paid on a weekly basis by bank transfer, after that all the taxes and all legal deductions effected.

Regarding the relation “Client/Employee”: throughout meetings with the employee or with the Client or with both of them, our company is generally positioning itself as a mediator. It strives to adopt all the measures oriented towards the optimization of the value added to the service delivered to the client as well as the one delivered by the client.

A reliable partner

Since its startup in 2005, our company strictly complies to the rules and to the laws applied to Labour and to Taxation. The accounts are checked by an enterprise renowned in accounting, fiscality and consulting.

Customer Service Montreal

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